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Highland's Pet Medical Clinic

Updated 2026-10-06 · 1,242 reviewed · 240 listed · Scored from 163 Google reviews · How we rank ›

4.8(163) 90 composite score See reviews on Google ✓ Google-verified
Exotic & Avian VetsGeneral Practice VetsSpecialty & Referral Vets
Highland's Pet Medical Clinic
Location
Old West Austin, Austin
Services
Exotic & Avian Vets, General Practice Vets, Specialty & Referral Vets
Reviews
163
Ranking
#3 in Exotic & Avian Vets
Best for
Long-term pet owners, families with multiple-aged pets, and those seeking emergency accessibility in Austin.

Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.

What recent reviews say

Every recent reviewer reports five-star care. Staff like Jan, Zack, and veterinarians Dr. Savageau and Dr. Pankonien spend time with each pet and explain medical decisions plainly, earning loyalty from long-term owners and families navigating senior pets or emergencies alike.

The clinic's AAHA accreditation reflects its full surgery, dentistry, ultrasound, and lab capabilities. Same-day and emergency slots remain available; one reviewer with a 16-year-old cat got urgent care and extended treatment options instead of immediate euthanasia. Clients note clean facilities, quick appointments, and staff who answer follow-up calls, building trust across puppy to end-of-life care.

Praised for
  • compassionate, thorough vets who listen and explain clearly
  • friendly, knowledgeable staff who treat pets like family
  • minimal wait times and efficient service flow
  • strong emergency and same-day appointment access
compassionatecaring-with-animalsthorough-diagnosisclear-communicationknowledgeable-vetfriendly-staffeasy-schedulinghandles-anxious-petsclean-facilitysenior-pets-end-of-life
Best for: Long-term pet owners, families with multiple-aged pets, and those seeking emergency accessibility in Austin.

Where this business shines

  • AAHA accredited with full in-house lab and digital radiology
  • same-day and emergency appointments available
  • vets spend time explaining diagnoses in plain language
  • established staff continuity (Jan on staff since 2012)

Worth knowing

  • Jan has worked at clinic since 2012 and praised for skill with anxious dogs
  • Dr. Nicole Savageau known for thorough explanations and senior pet care
  • Dr. Pankonien partners on at-home visits and community programs
  • Zack mentioned as veterinary assistant with strong bedside manner and efficiency
  • One reviewer kept senior cat alive and comfortable instead of pursuing euthanasia due to alternative treatment options offered
  • Same-day appointments available for new and established clients

What reviews say by service

General Practice Vets
Wellness, vaccinations, and routine care praised for personalized attention to different life stages; emergency same-day slots available.
Low-Cost & Nonprofit Vet Clinics
No pricing stated in reviews; AAHA accreditation and full service suite (labs, ultrasound, pharmacy, surgery, dentistry) mentioned as in-house strengths.
Specialty & Referral Vets
Advanced diagnostics (ultrasound, digital radiology, in-house lab) and surgery services performed on-site; one reviewer mentions partnership with external at-home visit provider for collaborative care.

How it compares

  • Rated 4.8 against a 4.62 average across the 214 general practice vets businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

What earned this score?

How We Score
Star rating 85
Review volume 96
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30

Rating breakdown

5
150
4
3
3
2
2
3
1
5

Common questions

Can I get a same-day appointment?
Yes. Recent reviewers report same-day availability for new and existing clients, including emergency needs.
What services does Highland's offer in-house?
Surgery, dentistry, ultrasound, digital radiology, in-house lab testing, spay and neuter, wellness care, boarding, and pharmacy services.
Do they see senior or anxious pets?
Yes. Reviews highlight successful treatment of 16-year-old cats, anxious rescue dogs, and multiple life stages. One reviewer noted staff give extended time and options for end-of-life care.

Similar veterinarians nearby

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Dr. Mullen offers house calls in Austin with a consistent track record of calm, compassionate care across multiple pet generations. Patients value his willingness to visit at home, pragmatic health advice, and steady presence through difficult end-of-life decisions.

Specialty & Referral Vets
Visiting Vet
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Visiting Vet

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Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

General Practice VetsMobile & House-Call Vets
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Long-term clients and first-time walk-ins report the same experience: vets and staff who listen without rushing, answer questions thoroughly, and treat each pet as an individual rather than a line item. Dr. Jessica Morrissey, Dr. Rivera, and Dr. Rudnick are named repeatedly for patience and knowledge. The clinic offers dental, surgery, vaccinations, boarding, daycare, grooming, and emergency care; they specialize in international health certificates and handle anxious pets well. Recent reviews are entirely four or five star.

Low-Cost & Nonprofit Vet ClinicsGeneral Practice VetsEmergency & 24-Hour Vets

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Last updated 2026-10-06