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VCA Northwest Hills Animal Hospital

Updated 2026-10-06 · 1,242 reviewed · 240 listed · Scored from 319 Google reviews · How we rank ›

4.6(319) 86 composite score See reviews on Google ✓ Google-verified
General Practice VetsSpecialty & Referral VetsEmergency & 24-Hour Vets
VCA Northwest Hills Animal Hospital
Location
Northwest Hills, Austin
Services
General Practice Vets, Specialty & Referral Vets, Emergency & 24-Hour Vets
Reviews
319
Ranking
#24 in General Practice Vets
Best for
Pet owners seeking a practice that balances medical expertise with ethical, transparent guidance on treatment choices.

Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.

What recent reviews say

Reviewers consistently describe being treated like family, with staff and vets who listen carefully and explain decisions without pressure. Dr. Laura and Dr. Morrison earn specific praise for balancing medical expertise with financial realism, and for guiding owners through difficult end-of-life conversations with dignity.

Recent visits show strong performance in emergency intake, weekend responsiveness, and staff cohesion across the team. One appointment cancellation created friction months ago, but the practice's manager Amy followed up promptly and resolved the complaint. Current reviews show no ongoing appointment or scheduling concerns.

Praised for
  • compassionate, family-centered care
  • highly knowledgeable vets with clear communication
  • friendly, welcoming staff
  • responsive emergency care
  • ethical approach to treatment options
Watch-outs
  • appointment cancellation process lacks transparency
compassionatecaring-with-animalsthorough-diagnosisclear-communicationknowledgeable-vetfriendly-staffgood-emergency-carehandles-anxious-petspuppies-and-kittenssenior-pets-end-of-life
Best for: Pet owners seeking a practice that balances medical expertise with ethical, transparent guidance on treatment choices.
Think twice if: Appointment confirmation calls are expected but may not always reach customers; confirm cancellation status before arriving.

Where this business shines

  • Vets explain options without sales pressure and respect financial constraints
  • Strong emergency responsiveness
  • Pets visibly enjoy coming in
  • End-of-life care with professionalism and compassion

Worth knowing

  • Dr. Laura conducts unbiased exams and stays current with research; has provided personal cell number to at least one client for follow-up questions
  • Dr. Morrison discussed treatment plans and provided cell phone number; one client drives back from outside the area for her care
  • Staff member Janine noted for exceptional phone and in-person customer service
  • Staff member Eleanor praised for handling emergency intake
  • Manager Amy follows up on complaints and works toward resolution
  • Practice manages end-of-life care and new puppy/kitten care across all life stages

What reviews say by service

General Practice Vets
Wellness and preventive care praised for being informative and family-oriented; staff ensure clients feel heard.
Emergency & 24-Hour Vets
Last-minute emergency appointments accommodated gracefully even during bad weather; staff described as kind and understanding during difficult situations.
Specialty & Referral Vets
Orthopedic and soft-tissue surgery services listed on website; no specific review evidence about specialty outcomes.

How it compares

  • Rated 4.6 against a 4.62 average across the 214 general practice vets businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

What earned this score?

How We Score
Star rating 73
Review volume 100
Review recency 100
Review sentiment 75
Profile completeness 100
Verification 30

Rating breakdown

5
258
4
26
3
12
2
10
1
13

Common questions

Do they take emergency appointments on short notice?
Yes. Recent reviews confirm they fit urgent cases into tight schedules, including during inclement weather and on evenings.
What should I do if I miss a confirmation call?
Contact the clinic to confirm your appointment is still scheduled; the practice has in the past cancelled appointments for missed confirmation calls without notifying the client, though they are responsive to resolving such issues if you follow up.
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Last updated 2026-10-06