Business data from Google Business Profile, checked 2026-10-06.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Dr. Jon Brandes treats anxious and rescue animals with patience and empathy. Clients report he takes time to answer questions, follows up after visits, and builds lasting relationships over years of care.
All recent reviews praise the expertise and compassion of Dr. Paglia, Dr. Leite, and their team. Patients consistently describe calm, thorough exams that address their questions without rushing, and staff who make anxious pets comfortable. The clinic coordinates closely with owners' other vets to ensure continuous care. Reviewers note the specialty focus on ophthalmology draws a wait of a couple of weeks, and the clinic requires an upfront fee toward the specialist appointment. Staff members Alyssa and Melissa are named repeatedly for their kindness. Patients with French bulldogs, skittish dogs, and chronic eye conditions all report successful outcomes and strong follow-up care.
Long-term clients consistently praise the veterinarians, particularly Dr. Cotnam, Dr. Brandes, and Dr. Tracy, for their knowledge, patience, and genuine care. Staff are frequently described as kind and attentive during exams and procedures, and appointments typically move quickly. Recent friction centers on front desk responsiveness, prescription handling, and unclear corporate policies. Medication refills have been delayed or denied despite records existing across the Thrive network. Some clients feel pressured toward the clinic's preferred pharmacy and report unanswered requests for routine prescription copies. These administrative hurdles contradict the strong veterinary care most clients experience.
Last updated 2026-10-06