
Austin Vet Care at Metric, A Thrive Pet Healthcare Partner
Long-term clients consistently praise the veterinarians, particularly Dr. Cotnam, Dr. Brandes, and Dr. Tracy, for their knowledge, patience, and genuine care. Staff are frequently described as kind and attentive during exams and procedures, and appointments typically move quickly. Recent friction centers on front desk responsiveness, prescription handling, and unclear corporate policies. Medication refills have been delayed or denied despite records existing across the Thrive network. Some clients feel pressured toward the clinic's preferred pharmacy and report unanswered requests for routine prescription copies. These administrative hurdles contradict the strong veterinary care most clients experience.

