Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.
Staff and vets here build real relationships with pets and owners. They spend time answering questions, remember your animal's name and temperament, and handle nervous or fearful dogs and cats with patience and genuine care. One recent emergency case went unmet during working hours, though the clinic did call to offer alternatives.</summary>
<parameter name="sentiment_tags">["compassionate", "caring-with-animals", "friendly-staff", "handles-anxious-pets", "knowledgeable-vet", "clear-communication", "fair-pricing"]
Four reviews paint a stark picture: one recent one-star complaint with no detail, a single four-star mention of good staff and renovation five years ago, and older reviews citing appointment policy confusion, staff indifference, and poor follow-up on customer needs. Current evidence is limited and inconsistent.
Recent visits are dominated by broken appointment systems, staff errors with pet information, and vets missing diagnoses that other clinics caught days later. A handful of reviewers praise Dr. Goldberg and friendly staff, but the 75% recent one/two-star rate reflects chronic problems with scheduling, follow-through, and clinical attention that long-term customers say have worsened over time.
Buttercup has earned fierce loyalty from many families over decades with warm, attentive staff and clean facilities. However, recent reviews reveal serious concerns: misdiagnosis delayed critical treatment for cats, and a doctor's condescending manner caused distress to clients. The hospital's strong reputation sits alongside documented gaps in diagnostic accuracy and isolated but sharp professional lapses.
Last updated 2026-10-06