Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.
Recent visits are dominated by broken appointment systems, staff errors with pet information, and vets missing diagnoses that other clinics caught days later. A handful of reviewers praise Dr. Goldberg and friendly staff, but the 75% recent one/two-star rate reflects chronic problems with scheduling, follow-through, and clinical attention that long-term customers say have worsened over time.
Four reviews paint a stark picture: one recent one-star complaint with no detail, a single four-star mention of good staff and renovation five years ago, and older reviews citing appointment policy confusion, staff indifference, and poor follow-up on customer needs. Current evidence is limited and inconsistent.
Reviewers consistently encounter staff who treat pets as family and listen without rushing through exams. The team manages anxious and reactive animals with patience, explains each step and cost beforehand, and rarely pushes unnecessary procedures. One recent complaint about injection technique and documentation accuracy stands out against an overwhelming pattern of praise for diagnostic thoroughness, surgical expertise, and willingness to accommodate budget constraints. The clinic stays open late for end-of-life care and follows through with strong post-operative pain management and wound care. Since opening, the practice has earned particular trust for complex surgeries (cyst removals, specialty work) and for dignified euthanasia. Dr. Henry, Dr. Armstrong, and Dr. Honish are named repeatedly for compassion and competence. Staff text and call updates are regular. The standard complaint about cost is tempered by reviewers who note reasonable pricing relative to the quality of care, though one older experience flagged higher-than-expected charges.
Staff and vets here build real relationships with pets and owners. They spend time answering questions, remember your animal's name and temperament, and handle nervous or fearful dogs and cats with patience and genuine care. One recent emergency case went unmet during working hours, though the clinic did call to offer alternatives.</summary> <parameter name="sentiment_tags">["compassionate", "caring-with-animals", "friendly-staff", "handles-anxious-pets", "knowledgeable-vet", "clear-communication", "fair-pricing"]
Last updated 2026-10-06