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Banfield Pet Hospital

Updated 2026-10-06 · 1,242 reviewed · 240 listed · Scored from 206 Google reviews · How we rank ›

3.4(206) 61 composite score See reviews on Google ✓ Google-verified
General Practice Vets
Banfield Pet Hospital
Location
Slaughter Creek, Austin
Service
General Practice Vets
Reviews
206
Ranking
#103 in General Practice Vets
Best for
Owners seeking warm, attentive routine care if they can secure a stable appointment.

Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.

What recent reviews say

When appointments happen, owners praise the vets and staff for genuine care, attentive exams, and check-ins after visits. The persistent friction is scheduling: the clinic's own booking system glitches repeatedly, forcing last-minute cancellations and rescheduling calls, and phone lines often go unanswered or leave callers on extended hold. A recent critical failure saw a very sick kitten turned away at a scheduled time, and another owner could not reach the clinic when euthanasia was needed.

Staff competence and compassion shine through in individual visits, but the appointment process and phone access are unreliable enough that many owners now avoid online booking. The gap between care quality and operational friction has frustrated even loyal customers to the point of considering cancellation or switching clinics.

Praised for
  • caring and compassionate staff
  • thorough veterinary care once seen
  • follow-up communication and check-ins
  • friendly, warm greeting and demeanor
Watch-outs
  • online scheduling system malfunction and repeated cancellations
  • unresponsive phone lines and long hold times
compassionatecaring-with-animalsthorough-diagnosisfriendly-stafflong-wait-timeshard-to-get-appointmentpoor-follow-up
Best for: Owners seeking warm, attentive routine care if they can secure a stable appointment.
Think twice if: Plan to call directly; online scheduling often conflicts with actual availability and phone lines frequently go unanswered or hold for 15+ minutes.

Where this business shines

  • staff show genuine compassion and warmth
  • thorough exams and explanations once appointment kept
  • follow-up calls after visits
  • open 7 days

Worth knowing

  • Repeated online scheduling glitches force last-minute cancellation calls from the clinic
  • Phone lines unanswered or on extended hold (15-20 minutes reported)
  • One case: sick kitten turned away at scheduled 5:30 PM slot due to perceived time pressure on staff
  • Another case: owner unable to reach clinic when euthanasia was urgent
  • Staff names mentioned: Dr. Michelle Broecker, Rebecca T, Jasmine
  • Wellness plan complaints about difficulty canceling and perceived value
  • Pet hotel incident at Brodie location (different from this location; included for context on brand issues)

What reviews say by service

General Practice Vets
Care itself praised as thorough and kind; scheduling system and phone access are unreliable barriers.

How it compares

  • Rated 3.4 against a 4.62 average across the 214 general practice vets businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

What earned this score?

How We Score
Star rating 2
Review volume 100
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Rating breakdown

5
98
4
24
3
6
2
16
1
62

Common questions

Can I book an appointment online?
Yes, but multiple recent owners report the online system conflicts with actual clinic availability. Many are now calling directly instead to confirm availability.
Will the vet call after my pet's visit?
Owners report follow-up calls a day or two after routine visits, though post-care communication has been inconsistent in some cases.
Is the clinic open weekends?
Yes, the clinic publishes hours for all 7 days of the week.
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Last updated 2026-10-06