Banfield Pet Hospital
When appointments happen, owners praise the vets and staff for genuine care, attentive exams, and check-ins after visits. The persistent friction is scheduling: the clinic's own booking system glitches repeatedly, forcing last-minute cancellations and rescheduling calls, and phone lines often go unanswered or leave callers on extended hold. A recent critical failure saw a very sick kitten turned away at a scheduled time, and another owner could not reach the clinic when euthanasia was needed. Staff competence and compassion shine through in individual visits, but the appointment process and phone access are unreliable enough that many owners now avoid online booking. The gap between care quality and operational friction has frustrated even loyal customers to the point of considering cancellation or switching clinics.
