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Banfield Pet Hospital

Updated 2026-10-06 · 1,242 reviewed · 240 listed · Scored from 203 Google reviews · How we rank ›

3.9(203) 74 composite score See reviews on Google ✓ Google-verified
Mobile & House-Call VetsLow-Cost & Nonprofit Vet ClinicsGeneral Practice Vets
Banfield Pet Hospital
Location
HEB 4, Round Rock
Services
Mobile & House-Call Vets, Low-Cost & Nonprofit Vet Clinics, General Practice Vets
Reviews
203
Ranking
#66 in Mobile & House-Call Vets
Best for
owners of anxious or difficult pets seeking familiar, long-term veterinary relationships.

Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.

What recent reviews say

Reviewers consistently return after years for the clinic's ability to work with anxious or challenging pets and its staff's genuine familiarity with both owner and animal. Recent experiences highlight careful diagnosis (catching early cancers and heart murmurs), named veterinarians like Dr. Shivanyaa Kanapathy-Logan and Dr. Franken earning loyalty, and team members like Amani recognized for their attentiveness between visits.

Praised for
  • handles anxious and difficult pets well
  • staff remembers pets and owners by name
  • thorough exams and diagnostic follow-up
  • caring, attentive veterinarians
  • clean facility with organized patient flow
Watch-outs
  • occasional vet availability issues at busy times
  • staff handling lapses during follow-up care
compassionatecaring-with-animalsthorough-diagnosisclear-communicationknowledgeable-vetfriendly-staffhandles-anxious-petsclean-facilitypuppies-and-kittens
Best for: owners of anxious or difficult pets seeking familiar, long-term veterinary relationships.
Think twice if: you need same-day vet availability during busy periods or complex follow-up care coordination.

Where this business shines

  • long-term relationships with repeat customers from years of reliable care
  • named veterinarians with strong reputations for attentiveness
  • staff continuity and personal recognition
  • ability to manage anxious or behaviorally challenging pets

Worth knowing

  • Dr. Shivanyaa Kanapathy-Logan praised for early detection of cancer and heart murmur; called with results
  • Dr. Franken noted for detailed explanations and thorough exams
  • Staff members Amani, Rob, Kristin, Stacey, Kennedie, and Joe regularly named by reviewers
  • Clinic described as very clean with good patient spacing
  • One reviewer has traveled 30 minutes for repeat visits after years; another plans family trips around appointments

What reviews say by service

General Practice Vets
Thorough preventive exams and early diagnostics catch serious conditions; strong continuity with named veterinarians.
Low-Cost & Nonprofit Vet Clinics
No pricing data in reviews; categorization cannot be assessed from available evidence.
Mobile & House-Call Vets
No house-call or mobile services mentioned in reviews; categorization cannot be assessed from available evidence.

How it compares

  • Rated 3.9 against a 4.62 average across the 214 general practice vets businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

What earned this score?

How We Score
Star rating 32
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
124
4
19
3
10
2
9
1
41

Common questions

Can Banfield handle anxious or difficult pets?
Yes. Multiple reviews describe dogs with behavioral challenges or anxiety being treated successfully here for years, even after other branches and clinics refused or failed to manage them.
Do the same veterinarians see your pet each visit?
Not always, but Dr. Shivanyaa Kanapathy-Logan and Dr. Franken are specifically named as regulars who build relationships with long-term clients. Staff members like Amani, Rob, and others are also consistently recognized.
What hours are listed on their website?
Opening hours are published for 7 days a week, though specific times are not provided in the available information.
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Last updated 2026-10-06