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Emerald Veterinary Service

Updated 2026-10-06 · 1,242 reviewed · 240 listed · Scored from 122 Google reviews · How we rank ›

4.9(122) 89 composite score See reviews on Google ✓ Google-verified
Mobile & House-Call VetsGeneral Practice VetsLow-Cost & Nonprofit Vet ClinicsExotic & Avian VetsHolistic & Integrative Vets
Emerald Veterinary Service
Location
North Park, Round Rock
Services
Mobile & House-Call Vets, General Practice Vets, Low-Cost & Nonprofit Vet Clinics
Reviews
122
Ranking
#28 in Mobile & House-Call Vets
Best for
Pet owners seeking gentle, attentive care for anxious or exotic animals, including weekend emergency access.

Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.

What recent reviews say

Reviewers consistently praise Dr. Cassens for her patience, knowledge, and ability to calm anxious animals. The practice builds trust through gentle handling, thorough communication, and willingness to explore creative solutions for serious illness. Staff reach out after visits to check on pets, which reviewers note is uncommon.

Their North Park clinic is open 7 days a week and serves the greater Round Rock and North Austin area. Specific strengths include dental work, exotic pet care (rabbit, crested gecko experience noted), and weekend emergency response for acute cases. Patients travel from Georgetown and elsewhere to see Dr. Cassens.

Praised for
  • Dr. Cassens' patience and gentleness with anxious and sick pets
  • Staff follow up after visits and check on pet recovery
  • Relaxed, welcoming home-like atmosphere
  • Knowledgeable, caring, and non-judgmental care
caring-with-animalscompassionateclear-communicationknowledgeable-vetfriendly-staffhandles-anxious-petsgood-emergency-careclean-facility
Best for: Pet owners seeking gentle, attentive care for anxious or exotic animals, including weekend emergency access.

Where this business shines

  • Dr. Cassens skilled with anxious pets and rare species
  • Staff track pet recovery with follow-up calls
  • Open 7 days a week, including weekend emergencies
  • Non-judgmental approach to owner treatment choices

Worth knowing

  • Dr. Cassens and team members Anna, Taylor, and Sterling named and praised
  • Flawless dental extraction outcome reported
  • Weekend emergency response for critical toxin exposure case
  • Follow-up calls after treatments and operations are routine practice
  • Staff make anxious pets feel comfortable before and during exams

What reviews say by service

General Practice Vets
Gentle exams, thorough communication, and non-judgmental consultation praised across multiple pet types and age groups.
Mobile & House-Call Vets
Weekend and emergency house-call availability mentioned as a practical strength, though core practice is clinic-based.
Exotic & Avian Vets
Successful rabbit and crested gecko care noted; staff handle unusual pets with same attentiveness as dogs and cats.
Low-Cost & Nonprofit Vet Clinics
No price complaints or low-cost positioning mentioned; cannot assess relative affordability from reviews.
Holistic & Integrative Vets
Reviewers describe 'creative solutions' for serious illness and non-judgmental approach to owner preferences; specific holistic methods not detailed in reviews.

How it compares

  • Rated 4.9 against a 4.62 average across the 214 general practice vets businesses listed here.
  • Has more Google reviews than 42% of the businesses in this directory.

What earned this score?

How We Score
Star rating 90
Review volume 91
Review recency 96
Review sentiment 80
Profile completeness 100
Verification 30

Rating breakdown

5
115
4
2
3
1
2
2
1
2

Common questions

Are you open on weekends?
Yes. The practice publishes hours for all 7 days and responds to emergency calls on Saturday and Sunday, as documented in reviews.
Does Dr. Cassens treat exotic pets?
Yes. Reviewers mention successful visits with rabbits and crested geckos. The website lists exotic pets and crested geckos as services.
What areas do you serve?
The practice is based in North Park, Round Rock, and serves Round Rock, North Austin, Cedar Park, Leander, Georgetown, and Hutto according to their website.
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Last updated 2026-10-06