Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.
Most visits feel unhurried and attentive. Staff and vets (particularly Dr. Leach) take time to understand each pet's needs, answer questions without pressure to buy unnecessary services, and conduct thorough exams. Recent five-star reviews consistently praise the team's warmth and expertise with multi-pet households and long-term care. A small number of older complaints describe missed diagnoses and rough handling; the clinic's recent direction under current leadership drew one long-term client's concerns, though recent visits continue to earn five-star ratings.
Reviewers across ages and pet types find the clinic thorough but accessible. Dr. Leach and Dr. Naylor (retired) have each built strong followings. Many clients mention staying for years or returning after moves away. The clinic performs its own radiographs, ultrasound imaging, and dental procedures on site, so referrals out are less common than some alternatives.
Long-term clients drive past closer clinics to return here, drawn by vets who know their pets by name and take time to answer every question. Staff send flowers after pet loss, emergency care is rapid, and recent visits confirm consistent quality across all doctors and technicians.
Dr. Baugh has served as a family vet for years, turning vet visits into something pets look forward to rather than dread. Membership in their PAWS Plan delivers meaningful savings on routine care.
Dr. Grimm and Dr. Kingston earn strong praise for patience with nervous animals and careful treatment, but recent reviews flag front desk problems: unauthorized charges delayed days after appointments, and confusing phone scheduling that frustrated at least one paying client. Staff attitudes toward patient questions have also drawn complaint.
Last updated 2026-10-06