ATX Vet Index
Menu
Get matched with a vet

Town & Country Veterinary Hospital

Updated 2026-10-06 · 1,242 reviewed · 240 listed · Scored from 394 Google reviews · How we rank ›

4.7(394) 86 composite score See reviews on Google ✓ Google-verified
General Practice VetsEmergency & 24-Hour VetsSpecialty & Referral VetsHolistic & Integrative Vets
Town & Country Veterinary Hospital
Location
Austin
Services
General Practice Vets, Emergency & 24-Hour Vets, Specialty & Referral Vets
Reviews
394
Ranking
#31 in General Practice Vets
Best for
Pet owners seeking genuinely kind care at reasonable prices, especially those with multiple pets or long-term relationships.

Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.

What recent reviews say

Staff and vets earn consistent praise for genuine kindness and attention to each pet's needs, with many reviewers noting fair pricing and willingness to answer questions. The hospital's 8-year and 14-year returning customers speak to sustained trust. Recent complaints about diagnosis accuracy and communication gaps during conflicts stand out against overwhelmingly positive experiences, suggesting isolated but serious handling issues rather than systemic failures in core care.

Praised for
  • kind and caring staff
  • fair pricing compared to other Austin clinics
  • thorough and knowledgeable care
  • easy scheduling and access
  • clean facility
Watch-outs
  • potential for misdiagnosis or unnecessary upsell pressure
  • communication lapses when disputes arise
compassionatecaring-with-animalsthorough-diagnosisknowledgeable-vetfair-pricingfriendly-staffclean-facilityeasy-scheduling
Best for: Pet owners seeking genuinely kind care at reasonable prices, especially those with multiple pets or long-term relationships.
Think twice if: Two older reviews allege misdiagnosis pressure and poor dispute resolution; weigh against strong recent record.

Where this business shines

  • Fair pricing relative to Austin market
  • Staff known by name and remembered by long-term clients
  • Transparent cost estimates offered upfront
  • Accessible scheduling; doesn't feel gatekeeping about simple visits

Worth knowing

  • Dr. Haverstock and Dr. G mentioned by name and praised repeatedly
  • Clients drive from South Central Austin specifically to use this clinic
  • Long-term clients (8 and 14 years reported)
  • Staff give treats (Churu) to pets during visits
  • Upfront cost estimates provided
  • Comparison noted: better than corporate pet-store clinics

What reviews say by service

General Practice Vets
Routine visits and annual care praised for kindness, thoroughness, and fair pricing.
Emergency & 24-Hour Vets
Emergency availability noted in services offered; limited specific feedback in recent reviews.
Specialty & Referral Vets
Website lists specialty services; reviews confirm diagnostic depth (ultrasound, echocardiography mentioned in their claims).
Holistic & Integrative Vets
Laser therapy listed on website; no review evidence confirms or contradicts this service.

How it compares

  • Rated 4.7 against a 4.62 average across the 214 general practice vets businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

What earned this score?

How We Score
Star rating 80
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
349
4
17
3
7
2
6
1
15

Common questions

Do they offer emergency care?
Yes. Their website lists emergency services, and they publish seven-day opening hours.
Can I get a cost estimate before treatment?
Yes. A recent reviewer noted they offered an upfront estimate and found the actual cost matched or came in lower than expected.
Is appointment scheduling difficult?
Recent reviews say no; one reviewer noted getting in is not a problem, and another drove from South Central Austin specifically because they are accessible.
Request a quote

Similar veterinarians nearby

South Austin Cat Hospital
88

South Austin Cat Hospital

4.7(211)✓ Google-verified

Every recent review rates South Austin Cat Hospital four or five stars. Reviewers consistently praise Dr. Thomas and her team for genuinely caring for cats, solving long-standing health problems other vets missed, and keeping felines calm in a dog-free facility. The hospital's cat-only focus, Fear Free practices, and board-certified feline specialist draw long-term clients and rescue organizations alike. Pricing runs higher than typical clinics, but owners and rescue founders report it delivers measurable results and honest, transparent cost discussions.

General Practice VetsSpecialty & Referral VetsEmergency & 24-Hour Vets
View profile
Prickly Pear Pet Vaccines
89

Prickly Pear Pet Vaccines

4.9(169)✓ Google-verified

Most visits are smooth and affordable. Reviewers consistently praise the staff's warmth, the clinic's knack for moving people through quickly despite busy hours, and prices that compare favorably to other Austin vets. A former vet tech drives 45 minutes to bring kittens there. The main trade-off is that Saturday visits and peak hours can mean waits over an hour, and a recent visit raised concerns about walk-in queue fairness. One reviewer noted the clinic will not dispense outside prescriptions for flea meds and other medications, though this is stated upfront.

Low-Cost & Nonprofit Vet ClinicsGeneral Practice Vets
View profile
Banfield Pet Hospital
61

Banfield Pet Hospital

3.4(206)✓ Google-verified

When appointments happen, owners praise the vets and staff for genuine care, attentive exams, and check-ins after visits. The persistent friction is scheduling: the clinic's own booking system glitches repeatedly, forcing last-minute cancellations and rescheduling calls, and phone lines often go unanswered or leave callers on extended hold. A recent critical failure saw a very sick kitten turned away at a scheduled time, and another owner could not reach the clinic when euthanasia was needed. Staff competence and compassion shine through in individual visits, but the appointment process and phone access are unreliable enough that many owners now avoid online booking. The gap between care quality and operational friction has frustrated even loyal customers to the point of considering cancellation or switching clinics.

General Practice Vets
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-10-06