Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.
Staff earn consistent praise for patience and compassion, with several reviewers naming doctors who listen and take time. However, billing troubles surface repeatedly: customers report being charged twice for single visits or charged in advance for services not yet delivered, and a longtime client notes quality dropped after VCA acquired the practice and a respected doctor departed.
Firehouse delivers consistently calm, unhurried care that puts nervous pets at ease. Staff follow up by message after visits, explain options thoroughly, and schedule appointments quickly. Recent reviews paint a picture of a practice where animals and owners both feel heard.
Long-term clients and recent arrivals consistently praise Parmer Lane's vets as knowledgeable and genuinely caring, with staff who answer questions thoroughly and explain costs upfront before procedures. A small number of newer visitors reported being charged for services they didn't clearly consent to or feel were properly explained, though many recent reviews show strong transparency and cost mindfulness in appointments.
All 11 reviews are five stars. Reviewers consistently describe Dr. Stein and her team as compassionate, communicative, and devoted to animal wellbeing. They call during procedures with updates, check in after surgery, make personal house calls for boarding, and handle euthanasia with exceptional care and gentleness.
Last updated 2026-10-06