Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.
Since Dr. Anna Chan left earlier this year, this Vetco location has struggled with staffing and communication. When staff are available, they show genuine care for animals, and end-of-life services have been praised. But recent reviews describe missed diagnoses, prescriptions getting lost, phone calls unanswered for weeks, and posted hours that don't match reality.
Exams run $90 and include vaccines and basic care. The front desk remains consistently kind, and some clients still trust this clinic for routine visits. However, the combination of ownership confusion after Dr. Chan's departure, lack of notice to patients, and inconsistent operations now appears across multiple recent reviews as a persistent management issue worth planning for before booking.
One recent visit praised the vet for managing a dog's vaccine anxiety, but an experienced dog trainer described a serious concern: the vet tech's nervous, hesitant handling may teach anxious dogs to escalate their fear. Waits regularly hit 60-75 minutes in a cramped waiting room, despite appointments booked for just 5 minutes.
Dr. Bendall visits homes across the Austin area for routine exams and full physical workups. Reviewers consistently praise the calm, patient care he and his assistant provide, especially for anxious or fearful pets, and value the time he takes to explain findings and options without rushing.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-10-06