42 low data
Meissner Carol-Lynne DVM
5.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
General Practice Vets
Westlake Animal Hospital, A Thrive Pet Healthcare Partner
Emergency & 24-Hour VetsGeneral Practice Vets
- Location
- Westlake Park, Austin
- Services
- Emergency & 24-Hour Vets, General Practice Vets
- Reviews
- 331
- Ranking
- #4 in Emergency & 24-Hour Vets
- Best for
- owners with young puppies, senior pets, or chronic conditions who value attentive explanation and long-term relationships
Business data from Google Business Profile, checked 2026-10-06.
What recent reviews say
Staff and vets work with genuine warmth and clear expertise. Reviewers who've stayed loyal for years (one for 48 years) prize the thorough explanations, the way the team coordinates complex cases, and the emotional support offered during illness and loss. Recent visitors highlight efficient check-in by Jacob, careful exam work by Dr. Gwin, Dr. Unflat, and Dr. Montana, and tech Britt's skill and kindness. The hospital handled international travel documentation and specialist referrals with confidence, turning stressful moments into relief.
Details matter here: they retrieve records from other vets, send handwritten sympathy cards, discuss cost-saving options for ongoing care, and make first puppy visits feel positive. Long-term clients drive across town because they trust the vets' diligence. Staff members are named often and remembered by name, suggesting continuity and real relationships built over years of visits.
Praised for
- knowledgeable and patient vets
- compassionate staff who explain care thoroughly
- smooth check-in and coordinated logistics
- long-term loyalty and trust
- caring support during pet health crises
compassionatecaring-with-animalsthorough-diagnosisclear-communicationknowledgeable-vetfriendly-staffhandles-anxious-petseasy-schedulingclean-facilitypuppies-and-kittenssenior-pets-end-of-life
Best for: owners with young puppies, senior pets, or chronic conditions who value attentive explanation and long-term relationships
Where this business shines
- named vets (Dr. Gwin, Dr. Unflat, Dr. Montana) with long track records
- efficient coordination of travel docs and specialist referrals
- emotionally supportive care during pet illness and loss
- staff continuity and relationship-building across years
Worth knowing
- Dr. Gwin, Dr. Unflat, Dr. Montana, and tech Britt named repeatedly for skill and kindness
- Jacob handles efficient check-in and records retrieval
- Angela noted for thoroughness in exams and checkout
- handwritten sympathy cards sent to grieving clients
- coordinates with specialists and obtains prior vet records
- discusses cost-saving options for ongoing pet care
What reviews say by service
- General Practice Vets
- routine exams, travel documentation, and chronic condition management praised for thoroughness and clear explanation
- Emergency & 24-Hour Vets
- reviews reflect general practice focus; emergency capability not directly evidenced in recent review text
How it compares
- Rated 4.8 against a 4.67 average across the 131 emergency & 24-hour vets businesses listed here.
- Has more Google reviews than 69% of the businesses in this directory.
What earned this score?
How We Score Star rating 86
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30
Rating breakdown
5
306
4
4
3
3
2
2
1
16
Common questions
- Do they accept new clients and transfer records from other vets?
- Yes. Reviews confirm they retrieve records from previous vets and integrate them smoothly.
- Can they help with travel health documents for my pet?
- Yes. Multiple recent reviews praise their expertise with international travel documentation and the paperwork vets sometimes get wrong.
- Are they open on weekends?
- Yes. The factual record lists 7 days of opening hours.
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