Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.
Staff warmth and vet knowledge draw regular praise, but recent reviews surface tension between care quality and cost. Families mention loyalty to individual doctors like Dr. Lee, yet others report slow turnarounds on simple procedures and second-opinion reversals on expensive treatments. Newer reviews still voice frustration with waits and diagnostic gaps.
Vetco offers vaccinations and preventive care at their Round Rock location in La Frontera Village. Recent reviews split between praise for calm, attentive care and concerns about cramped workspace and tech-staff interactions during exams.
Ten years of loyalty and trust define the experience here. From the moment a dog walks in, staff greet with water and kindness; appointments feel unhurried, questions get thorough answers, and vets explain what they find without overselling. Recent arrivals note the welcome packet and first visit free; one family from North Carolina found their vet family on arrival. The practice spans emergency care, wellness, dental work, surgery, and ultrasound. Named vets like Dr. Davies, Dr. Garza, and Dr. Tori Tran appear repeatedly across months of reviews. Staff photograph large dogs, call after treatment, and adjust care plans to match what an owner wants to spend-never pressure tactics. Families with anxious pets, bullies, and goldendoodles alike report the same calm, attentive tone.
Most visits go smoothly. Reviewers consistently note that staff and vets treat nervous pets with gentleness, remember animals by name, and explain procedures and costs upfront. Technicians like Molly, Dayna, and Alexis, plus vets Dr. Murphy and Dr. Fuentes, receive frequent specific praise for compassion and attentiveness. A significant recent dispute involves a Grade 4 heart murmur diagnosed in August, later found to be absent by a second opinion, with $3,100 in recommended care that was not pursued. The customer reports unresolved attempts to cancel Thrive Plus memberships and receive refunds since August, despite escalations to management and the CMO. This stands as the main caveat in an otherwise positive profile.
Last updated 2026-10-06