
Thrive Pet Healthcare - Round Rock
Most visits go smoothly. Reviewers consistently note that staff and vets treat nervous pets with gentleness, remember animals by name, and explain procedures and costs upfront. Technicians like Molly, Dayna, and Alexis, plus vets Dr. Murphy and Dr. Fuentes, receive frequent specific praise for compassion and attentiveness. A significant recent dispute involves a Grade 4 heart murmur diagnosed in August, later found to be absent by a second opinion, with $3,100 in recommended care that was not pursued. The customer reports unresolved attempts to cancel Thrive Plus memberships and receive refunds since August, despite escalations to management and the CMO. This stands as the main caveat in an otherwise positive profile.

