Animal Care Clinic
Reviewers consistently describe feeling welcomed as family, with staff and vets who take time to explain care options without rushing. Multiple customers span 8 to 20 years of loyalty, praising Dr. Hensley, Dr. King, and staff member Ashley O. for compassion during routine visits, emergencies, and end-of-life care. One recent complaint raises concern about new ownership limiting direct communication with the vet and canceling appointments to avoid feedback, which contrasts sharply with the clinic's historic reputation for openness. The clinic earns praise for easy appointment access, clean facilities, and reasonable pricing advice; many customers mention the Thrive pet insurance partnership as a financial help. Pets reportedly feel at home during visits. A small percentage of newer reviews suggest internal changes may be affecting the experience some long-term customers had come to expect.
