17 low data
Thrive animal Health Care
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
General Practice Vets
Austin Vet Hospital
Specialty & Referral VetsEmergency & 24-Hour VetsGeneral Practice VetsHolistic & Integrative Vets
- Location
- Upper Boggy Creek, Austin
- Services
- Specialty & Referral Vets, Emergency & 24-Hour Vets, General Practice Vets
- Reviews
- 671
- Ranking
- #13 in Specialty & Referral Vets
- Best for
- Senior pet owners and clients needing continuity of care and clear communication.
Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.
What recent reviews say
Staff know regular clients by name and go the distance during crises, with clear explanations and genuine care for both pets and owners. A recent emergency visit caught snake bite when routine diagnostics failed, highlighting the importance of follow-up advocacy, though cost remains a consideration during complex cases.
The team handles anxious pets with patience, offer multiple care options without pressure, and staff across all roles demonstrate engagement. Dr. Kittell receives specific praise for thorough case management, and the clinic has earned trust from long-term clients and their elderly or senior pets.
Praised for
- thorough explanations and clear communication
- caring and compassionate staff
- knowledgeable veterinarians
- welcoming and friendly team
- hands-on emergency response
- personal relationships with pets and owners
Watch-outs
- missed critical diagnosis during emergency visit
- high costs during diagnostic visits
compassionatecaring-with-animalsthorough-diagnosisclear-communicationknowledgeable-vetfriendly-staffhandles-anxious-petsgood-emergency-caresenior-pets-end-of-life
Best for: Senior pet owners and clients needing continuity of care and clear communication.
Think twice if: Pet owners seeking emergency care should advocate for additional diagnostics if initial results don't align with symptoms.
Where this business shines
- Dr. Kittell recognized for case management expertise
- staff continuity and personal pet relationships
- handles anxious or semi-feral cats without judgement
- responsive follow-up and communication
Worth knowing
- Dr. Kittell provides detailed case updates
- Vet techs handle difficult-to-restrain pets with two-person technique
- Clinic accommodates appointment tardiness
- Ultrasound, radiology, and alternative medicine on-site
- Operating since 1971 (per their claim)
- Recent emergency case: IV fluids and stabilization under 7+ hours from arrival
What reviews say by service
- General Practice Vets
- Regular checkups praised; staff remembers clients and pets by name.
- Emergency & 24-Hour Vets
- Rapid response and stabilization noted, but follow-up diagnostic depth concerns raised in one recent case.
- Specialty & Referral Vets
- FIP treatment management by Dr. Kittell shows specialized case handling.
- Holistic & Integrative Vets
- Alternative and complementary medicine services listed; limited direct review evidence.
How it compares
- Rated 4.8 against a 4.66 average across the 137 specialty & referral vets businesses listed here.
- Has more Google reviews than 88% of the businesses in this directory.
What earned this score?
How We Score Star rating 86
Review volume 100
Review recency 100
Review sentiment 72
Profile completeness 100
Verification 30
Rating breakdown
5
617
4
20
3
7
2
6
1
21
Common questions
- Do you have emergency hours?
- Yes. Recent reviews describe emergency care availability; check their website or call for current 24-hour status.
- Does Dr. Kittell treat specific conditions?
- Yes. Reviewers mention her managing FIP treatment and complex senior cat cases with detailed explanations.
- Is there a discount for first visits?
- Yes, their website lists $25 off first visits.
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General Practice VetsSpecialty & Referral VetsEmergency & 24-Hour Vets