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Banfield Pet Hospital

Updated 2026-10-06 · 1,242 reviewed · 240 listed · Scored from 269 Google reviews · How we rank ›

3.7(269) 64 composite score See reviews on Google ✓ Google-verified
General Practice VetsSpecialty & Referral VetsEmergency & 24-Hour VetsLow-Cost & Nonprofit Vet Clinics
Banfield Pet Hospital
Location
Mueller, Austin
Services
General Practice Vets, Specialty & Referral Vets, Emergency & 24-Hour Vets
Reviews
269
Ranking
#98 in General Practice Vets
Best for
Rescue dogs needing compassionate handling; owners who value convenient weekend and weekday availability.

Business data from Google Business Profile, checked 2026-10-06. Facts from the business's own website were fetched 2026-10-06.

What recent reviews say

Reviewers report split experiences: some praise Dr. Ruiz, Dr. Lorenzini, and staff for quick X-rays, attentive care, and willingness to accommodate anxious rescue dogs. Others faced dismissive check-in staff, surprise bills after preventive visits, missed diagnoses (ringworm mistaken for allergies), and repeated appointment cancellations due to system failures. Wellness members report frustration with canceled surgeries and lack of proactive patient contact during outages.

Praised for
  • knowledgeable vets, thorough diagnostics
  • compassionate handling of anxious pets
  • convenient location and hours
  • clear communication when it works
Watch-outs
  • billing surprises and lack of price transparency
  • staff inconsistency in customer service
knowledgeable-vetcaring-with-animalshandles-anxious-petslong-wait-timesbilling-surprisesrude-staffpoor-follow-upeasy-schedulinghard-to-get-appointment
Best for: Rescue dogs needing compassionate handling; owners who value convenient weekend and weekday availability.
Think twice if: Budget-conscious owners should confirm pricing upfront, as surprise bills and high medication costs appear common; verify appointment availability before scheduling.

Where this business shines

  • Some vets deliver quick diagnostics and attentive care
  • Flexible handling of anxious or traumatized animals
  • Seven-day availability
  • Wellness plan option for routine care

Worth knowing

  • Dr. Ruiz and Dr. Lorenzini praised for attentive diagnostics and quick X-ray scheduling
  • Staff allowed anxious rescue dog owner to stay during anesthesia prep
  • Wellness plan costs $80 per month for cats; Pro-Heart injection 12-month option was $120
  • System outages have caused surgery cancellations without advance patient contact
  • Ringworm diagnosis missed on first visit, diagnosed on second visit a week later

What reviews say by service

General Practice Vets
Routine exams and check-ups often clear, but billing surprises after appointment; some patients turned away due to scheduling system errors
Emergency & 24-Hour Vets
No clear evidence in reviews
Specialty & Referral Vets
Orthopedic evaluation available; one early misdiagnosis (ringworm vs. allergy) caught on second visit
Low-Cost & Nonprofit Vet Clinics
Described by staff as expensive; wellness plans available but surprise billing and high drug costs reported

How it compares

  • Rated 3.7 against a 4.62 average across the 214 general practice vets businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

What earned this score?

How We Score
Star rating 19
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
148
4
31
3
13
2
7
1
70

Common questions

Do you offer weekend appointments?
Yes, Banfield Mueller is open seven days a week.
What does the wellness plan cover?
Their website lists preventive care packages; reviewers report plans at $80 per month for cats. Ask about what routine exams and vaccines are included, as some medications and services appear to cost extra.
What should I ask about when calling to book an appointment?
Confirm your appointment time immediately; recent reviews report scheduling system showing available slots that are then unavailable, or appointments being canceled due to system failures. Get pricing upfront in writing for any medication or procedure planned.
Request a quote

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Last updated 2026-10-06